iATKOS | United Kingdom

Guide:

If your camera isn’t working in Microsoft Teams on macOS, and terminal commands (like permissions fixes) return errors such as kill:9, follow these steps to diagnose and resolve the issue.

Step 1: Confirm Camera Functionality

1. Test the Camera in Other Apps
   Open FaceTime or Photo Booth to ensure the camera works system-wide.

   • If it doesn’t work, there’s a macOS-level issue (e.g., hardware/driver problem).

   • If it works, the problem is specific to Teams.

Step 2: Check macOS Permissions

1. Grant Camera Access to Teams

   • Go to System Preferences > Security & Privacy > Privacy Tab > Camera.

   • Ensure Microsoft Teams is checked.

   • If Teams isn’t listed, proceed to Step 3.

Step 3: Reset Teams Permissions

1. Trigger a Permission Request

   • Quit Teams completely (right-click the Teams icon in the Dock > Quit).

   • Open Terminal and force-reset permissions:

     bash

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     tccutil reset Camera com.microsoft.teams

   • Relaunch Teams. It should now prompt for camera access. Click Allow.

Step 4: Fix Terminal Errors (e.g., "kill:9")

The kill:9 error occurs when a command tries to terminate a process that isn’t running or lacks permissions.

1. Avoid Force-Killing Teams

   • Instead of kill -9, use:

     bash

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     pkill "Microsoft Teams"

   • This gracefully quits Teams. Relaunch it afterward.

Step 5: Update Software

1. Update Teams

   • Open Teams > Click your profile picture > Check for Updates.

2. Update macOS

   • Go to System Preferences > Software Update.

Step 6: Clear Teams Cache

Corrupted cache files can break permissions.

1. Delete Cache Folders

   • Quit Teams.

   • Run in Terminal:

     bash

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     rm -rf ~/Library/Application\ Support/Microsoft/Teams

   • Relaunch Teams and log in again.

Step 7: Test in a New User Account

Create a temporary macOS user account to rule out profile-specific issues:

1. System Preferences > Users & Groups > Add a New User.

2. Log in to the new account and test Teams.

Step 8: Use Teams Web Version (Workaround)

If the app still fails, use the browser version:

1. Go to Teams Web.

2. Ensure the browser (Chrome/Safari) has camera access in System Preferences > Security & Privacy > Camera.

Step 9: Advanced Fixes

1. Check for Conflicting Processes

   • In Terminal, run:

     bash

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     lsof | grep -i "Camera"

   • If another app is using the camera (e.g., Zoom), quit it.

2. Reset All Privacy Permissions

   • In Terminal:

     bash

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     tccutil reset All

   (Note: This resets permissions for all apps.)

Troubleshooting Table

Final Notes

• If the issue persists, contact Microsoft Support or check the Teams Community Forum.

• For hardware-related camera failures, consider external USB webcams as a backup.

By following these steps, you should resolve most camera issues in Teams on macOS. Let us know if you need further help! 🖥️🎥